Quality Care

We wish to provide the highest quality of care, and to do this we give priority to a number of areas relating to the operation of the home and the services we provide.

Health and Personal Care

We draw on professional guidelines for the services the home provides. To achieve the best possible care we will:

With each resident (or where appropriate their representative) we will produce, regularly update and implement a care plan based upon ongoing assessment.
Arrange for appropriate professionals to meet the health care needs of each resident.
Adhere to careful procedures for the administration of each resident’s medication.
Take steps to safeguard the dignity and privacy of each resident in all aspects of the delivery of health and personal care.
Treat residents who are dying with special care and assist them and their relations with sensitivity at the time of death.

Specialist Therapies

The community physiotherapist and speech and language therapist will visit the home when needed, as will the community occupational therapist.

Lifestyle

It is clear that residents may need care and help in a range of aspects of their lives.
To respond to the variety of needs and wishes of residents, we will do the following:

Aim to provide a lifestyle for residents, which satisfies their social, cultural, religious and recreational interests and needs.
Help residents to exercise choice and control over their lives.
Provide meals which constitute a wholesome, appealing and balanced diet in pleasing surroundings and at all times convenient to residents.

Concerns, complaints and protection

Despite everything that we do to provide a secure environment, we know that residents may become dissatisfied from time to time and may even suffer abuse inside or outside the home. To tackle such problems we will do the following:

Provide and, when necessary, operate a simple, clear and accessible complaints procedure.
Take all necessary action to protect residents’ legal rights.
Make all possible efforts to protect residents from every sort of abuse and from the various possible abusers.

Focus on residents

We want everything we do in the home to be driven by the needs, abilities and aspirations of our residents. We recognise how easily the focus can slip and we will remain vigilant to ensure that the facilities, resources, policies, activities and services of the home remain resident led.

Facilities and services of the home

The home shall provide facilities and services to residents in accordance with the regulations.

We provide, so far as is necessary for the purpose of managing the care home -

appropriate telephone facilities;
appropriate facilities for communication by facsimile transmission or e-mail.

provide telephone facilities which are suitable for the needs of residents, and make arrangements to enable residents to use such facilities in private;
provide in rooms occupied by residents adequate furniture, bedding and other furnishings, including curtains and floor coverings, and equipment suitable to the needs of residents and screens where necessary;
permit residents, so far as it is practicable to do so, to bring their own furniture and furnishings into the rooms they occupy;
arrange for the regular laundering of linen and clothing;
provide sufficient and suitable kitchen equipment, crockery, cutlery and utensils, and adequate facilities for the preparation and storage of food;
after consultation with the environmental health authority, make suitable arrangements for maintaining satisfactory standards of hygiene in the care home;
keep the care home free from offensive odours and make suitable arrangements for the disposal of general and clinical waste;
provide a place where the money and valuables of residents may be deposited for safe keeping, and make arrangements for residents to acknowledge in writing the return to them of any money or valuables so deposited;